Return Policy: If you’re not happy, we’re not happy. That’s why we offer 30 day returns on all purchases.
All you need to do is contact us at firstname.lastname@example.org
And let us know what went wrong. If your product is damaged, please provide a description of the damage, and photography. Then all you need to do is ship the item back to us and we’ll refund your order once the returned item arrives at our returns facility for inspection. There are situations where only partial refunds are granted including; (if applicable) Any item not in its original condition, damaged or missing parts for reasons not due to our error.
All returns due to buyer’s remorse are the responsibility of the buyer. If the product has been shipped then all shipping, handling, return shipping and restocking fees are due by the buyer.
- The first step is to contact us at email@example.com. Let us know why you’d like to return your item. If the item is broken or damaged, it’s recommended that you provide photos. This can help expedite the return process. To be eligible for a return, your item must be unused and in the same condition that you received it.
- Our customer service team will provide you with an RMA (Return Merchandise Authorization)
- (a). For items shipped using standard shipping (FedEx Ground), we will provide you with the return address.
- (b). For large, bulky items delivered using freight shipping, we will arrange pickup of your item. It’s recommended you use the original packaging, including the wooden pallet your item arrived on.
- Once the item is received at our warehouse, we will process the return for you and refund you your money.
Refunds: (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will. Also notify you of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a short time frame.
Always use a trackable shipping service and consider purchasing shipping insurance when shipping any return item. We don’t guarantee that we will receive your returned item and we must have a tracking number showing that item was delivered to process a refund.
Exchanges: (if applicable) We replace items if they are defective or damaged. If you need to exchange your order for the same item, just let us know at firstname.lastname@example.org
Items that cannot be refunded
- Consumable items (chalk, shuffleboard powder, etc.
- Items that have damage from misuse or neglect
- Items that have normal wear over time
- Items with missing parts/accessories
- Custom Items
- Arcade Machines